Calls to the Customer Center

  • Updated 21. May 2024

1. We are responsible for data processing – how to get in touch with us?

The Danish Business Authority is responsible for the processing of your personal data provided to us. Please find our contact details below:

The Danish Business Authority
Langelinie Allè 17
DK-2100 Copenhagen Ø
CVR number.: 10150817
Telephone: 35 29 10 00

2. Contact information of the data protection officer

If you have any questions about our processing of your personal data, you are always welcome to contact our data protection officer.

You can reach our data protection officer in the following ways:

  • By telephone: +45 33 92 33 50
  • By email:
  • By letter to: The Ministry of Industry, Business and Financial Affairs, att. the data protection officer, Slotsholmsgade 10-12, DK-1216 Copenhagen K

3. The purposes and legal basis for the processing of your personal data

We process your personal data in order to:

  • Answer your inquiry about legislation within the competence of the Danish Business Authority and support the systems under the Danish Business Authority.  

The processing of your personal data is based on:

  • Article 6 (1) (e) of the Data Protection Regulation

4. Categories of personal data

We process the following categories of personal data about you:

  • Regular personal data including CVR number and phone numbers for persons and sole proprietorships.

5. Recipients of your personal information

The Danish Business Authority makes use of data processors which have access to the extent that is necessary for them to provide their services.

6. Sources for your personal data

We collect your information through your phone call. It is not possible for you to contact the Danish Business Authority without sharing your information.

No data is collected from other sources.

7. Retention of your personal data

  • Information about your phone number is deleted after 90 days.
  • CVR numbers are saved for 5 years if entered while waiting for an available supporter.

8. Your rights

You have a number of rights under the Data Protection Regulation in relation to our processing your personal data.   

If you want to make use of your rights, please contact the Ministry of Industry, Business and Financial Affairs.  

Right to information (right of access)

You have the right to access the information we process about you and certain supplementary information.

Right to rectification (correction)

You have the right to have incorrect information about yourself corrected.

Right to deletion

In very special cases, you have the right to have your personal data deleted before the deadlines set in our general deletion policy.

Right to restrict processing

In certain situations, you have the right to have the processing of your personal data restricted. If the processing of your personal data is restricted, we may only process your information - apart from for storage purposes - with your consent, or for the purpose that legal claims can be established, asserted, or defended, or to protect a person or important public interests. It should be noted in this context, that archival purposes are to be regarded as important public interests.

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

You can read more about your rights in the Danish Data Protection Agency's guidance on rights of data subjects, available at

9. Complaints to the Danish Data Protection Agency

You have the right to complain to the Danish Data Protection Agency if you are dissatisfied with the way in which we process your personal data. The contact details of the Danish Data Protection Agency are available at