Customer satisfaction survey on written communication

When you participate in a customer satisfaction survey on written communication, we kindly ask you to carefully read our privacy policy.

  • Updated 1. August 2025

The purposes and legal basis for the processing of your personal data

We process your personal data in order to send you a customer satisfaction survey in connection with your written inquiry.

The legal basis for the processing of your personal data

The processing of your personal data is based on article 6 (1) (e) of the Data Protection Regulation

Categories of personal data

We process regular personal data in the form of your email address.  

Recipients of your personal information

The Danish Business Authority makes use of data processors which have access to the extent that is necessary for them to provide their services.

Sources for your personal data

We collect your personal information from your written inquiry. No data is collected from other sources.  

Retention of your personal data

  • The customer satisfaction survey is sent based on your written inquiry.
  • Your email address is deleted after 180 days.
  • Your comment in the customer satisfaction survey is deleted after 180 days.

Right to withdraw consent

You have the right to withdraw your consent at any given time. To do so, you can contact us using the contact information provided in the first section.  

The withdrawal of your consent does not affect the legality of the processing of your personal data based on your previously submitted consent up to the time that your consent is withdrawn. This is to clarify that the withdrawal of your consent will take effect from this point in time.

Your rights

Pursuant to the General Data Protection Regulation, you have a number of rights in relation to our processing of data concerning you. If you wish to exercise your rights, you must contact us.