As a general rule, transactions initiated incorrectly cannot be cancelled. Transactions initiated on the basis of a criminal act can be cancelled, however, on certain terms.
Transactions which an account holder has incorrectly initiated and verified – e.g. transactions that should not have been carried out; an incorrectly entered number of the receiving account; an incorrect number of emission allowances specified, etc. – are basically final and irrevocable and cannot be cancelled or reversed. This does not prevent the two account holders from jointly agreeing to carry out a new transaction which rectifies the incorrect transaction; also a court of law, for instance, can determine whether an account holder who has groundlessly received a number of emission allowances should carry out a new transaction which returns the same number of emission allowances to the account holder whose representatives initiated and verified an incorrect transaction.
In case of a surrender or deletion transaction, the transaction may be cancelled on certain terms, however, which include that the Danish Business Authority must receive a written statement from the account holder or one or more of the authorized representatives stating that the transaction was unintentionally or incorrectly initiated. This written statement must be received by the Danish Business Authority no more than five (5) working days after the transaction was carried out. (See Article 70 of the Registry Regulation 389/2013/EU).
If an account representative suspects that a transaction has been initiated on the basis of a criminal act, the account representative may, up to two hours before the expiry of the 26-hour transaction delay, request the Danish Business Authority to cancel the transaction on behalf of the account representative.
In such instances, the account holder must contact the Danish Business Authority immediately by:
- writing to email@example.com, and
- phoning the Danish Emission Trading Registry on (+45) 7220 0038, Monday–Thursday 8.30 am – 4 pm and Friday 9 am - 3 pm, or
- phoning the emergency phone number (+45) 3529 1862 Monday to Friday after office hours and until 9pm and Saturday and Sunday 10am – 6pm. The emergency line may only be used in extreme critical situations like suspected fraud.
The account holder must report the suspected fraud to the police and send a copy of this report to the Danish Business Authority within seven (7) calendar days. See Article 39 (4) of the Registry Regulation (389/2013/EU).